Microsoft Dynamics AX is a comprehensive enterprise resource planning (ERP) solution for medium and large organizations that help them improve efficiency and accelerate business processes.
However, as with any complex software system, Microsoft Dynamics AX is not without its fair share of support issues. And the existing users need more support, especially after the thick-client interface was removed and the web product was rebranded as Microsoft Dynamics 365 for Finance and Operations as a part of Microsoft’s Dynamics 365 suite in 2018.
Let us understand some of the most common Microsoft Dynamics AX support issues in detail:
1. Issue with User Licenses
One of the most common support issues Microsoft Dynamics AX users usually face is—”you do not have enough user licenses to log in.” It means that you are trying to log in with more users than you have licenses for. To fix this, simply add more licenses by going to the License Configuration form in System administration.
2. Incorrect or Incomplete Data in the System
Another common AX support issue is usually caused by incorrect or incomplete data being entered into the system. And, it can lead to various errors, such as “The selected item does not exist in the database,” “Cannot insert duplicate records,” or “A record with this key already exists.”
To fix the above issue, you need to make sure that all data entered into the system is accurate and complete.
3. Lack of Training
Many users also face challenges in using the software due to a lack of training. And that can lead to users not knowing how to perform certain tasks or not understanding how the system works. As a result, they may make mistakes that can cause support issues.
To avoid such issues, it is important to provide adequate training to all users on how to use Microsoft Dynamics AX. To do that, our team at Oblige IT can provide you with the necessary training.
4. Issue with Security Roles
A common support issue with Microsoft Dynamics AX is the error message “You do not have enough security privileges to access the requested object,” it means that your security role does not have the required permissions to access the object.
As part of the resolution to this issue, you can modify your security roles by going to the Security Configuration form in System administration.
But if you are unable to figure it out on your own, you can hire our Microsoft Dynamics AX experts at Oblige IT to help you with it.
5. Problems with Reports
Reports are an important part of any ERP system as they provide insights into the data stored in the system. But, sometimes, reports may not work correctly due to problems with the data or report design. If you want to resolve this, first check the data to see if it is accurate. If not, then you need to update the data. And, if the report design is incorrect, then you need to modify the report layout.
6. Upgrading to a Newer Version
While upgrading to a new version of Microsoft Dynamics AX can bring many benefits, it can also lead to support issues if not done correctly. For example, some customizations made in the older version may not work in the newer version or certain data may not be compatible with the new version.
It is easily solvable by testing the upgrade in a development environment before doing it in production.
7. Data Migration Issues
Data migration can be challenging, especially when migrating from one ERP system to another. You can have issues such as data loss or corruption, the issue is likely due to incorrect data mapping or an incompatible data schema. Such situations can be avoided by checking for any incorrect data mapping or incompatible data schema and then either fixing them or upgrading them to the new version.
8. Performance Issues
Since Microsoft Dynamics AX is a complex ERP system, it can sometimes lead to performance issues such as slow response time or high resource utilization. To get rid of this problem, you need to identify the cause of the issue and then take corrective measures accordingly.
For example, if the issue is due to a large amount of data, then you need to consider archiving or purging unused data. But if the issue is due to inefficient code, then you need to optimize the code.
9. Integration Issues
Integration is a key part of any ERP system as it allows the exchange of data between different applications. But sometimes, you may face integration issues such as data not being transferred or corruption during transfer. Go through the integration setup and then identify the cause of the issue. Once you have identified the cause, you can take corrective measures to fix it.
10. Customization Issues
Customizations are often necessary to meet the specific needs of an organization. But sometimes, customizations may lead to support issues if not done correctly. For example, customizations may not work correctly in the new version or may cause performance issues.
When you face such issues, verify if the customizations are compatible with the new version. If not, then you need to update the customizations. And, if the customizations are causing performance issues, then you need to optimize them.
How to Reduce Microsoft Dynamics AX Support Issues
You can reduce your support issues by hiring Microsoft Dynamics AX partners such as Oblige IT. We have a team of certified professionals who have extensive experience in implementing, configuring, and troubleshooting Microsoft Dynamics AX.
We can help you resolve your support issues quickly and efficiently. Contact us today to learn more about our services.